Privacy Policy

 

Roatan Pontoon Paradise

Effective Date: May, 2024

At Roatan Pontoon Paradise (“we,” “our,” or “us”), your privacy is a top priority. This Privacy Policy explains how we collect, use, store, and protect your personal data when you interact with our website, book our services, or communicate with us.

1. Information We Collect

We collect the following personal information when you interact with us:

  • Full name

  • Email address

  • Phone number (including WhatsApp contact)

  • Booking details (e.g., tour type, guest count, special notes)

  • Communication records (via email, WhatsApp, or forms)

We may also collect anonymous usage data from our website through tools like Google Analytics (see Section 7).

2. How We Use Your Information

We use your personal data for the following purposes:

  • To process and confirm your bookings

  • To communicate trip reminders, updates, and changes

  • To follow up after your experience for feedback or support

  • To respond to your inquiries and provide customer service

  • To improve our services and optimize website performance

3. Data Sharing and Disclosure

We do not sell, rent, or trade your personal information.

We may share your data only in the following cases:

  • When legally required to comply with applicable laws or court orders

  • With third-party service providers (such as our website host) solely to support our operations, under confidentiality obligations

We do not share your data with advertisers or external marketing firms.

4. Data Security

Your personal data is securely stored on password-protected and encrypted platforms, including those provided by WordPress. Access is strictly limited to authorized administrative staff.

While we implement industry-standard security protocols, no method of transmission over the Internet is 100% secure, and we cannot guarantee absolute protection.

5. Data Retention

We retain your personal data only as long as necessary to fulfill booking, communication, and customer service needs — or as required by law. You may request deletion of your data at any time (see Section 6).

6. Your Rights

You have the right to:

  • Request access to the personal data we hold about you

  • Request corrections to inaccurate or outdated data

  • Request deletion of your data

  • Opt out of receiving non-essential communications

To exercise these rights, email info@roatanpontoonparadise.com or message us on WhatsApp at +504 3339-8395.