FAQ | Frequently Asked Questions

Regarding Payments

Through PayPal, we accept all major credit cards and of course PayPal Payments. Cash is not accepted and the crew does not carry change on board.

Payment is processed at the moment the reservation is made.

We only accept payments in full at the moment the reservation is made. Partial payments or deposits are not accepted. However, we are working with payment processors to soon enable paying in parts or installments.

Gratuities are most commonly made in cash, however most tour guides will also accept PayPal transfers, rarely do they accept Zelle or CashApp.

Yes, all payments can be refunded in full (minus a 10% transaction fee) if you cancel with 24 hours notice or more. This is also the case when a ship does not dock due to weather issues.

Regarding Tours & Excursions

What is provided with our charter?

We provide you with all the snorkelling gear you need  including life vests for children and adults. We provide a cooler with ice & bottled water, and a guide for snorkeling tours. Please note we do not provide snorkeling gear for sunset tours, however you can add them as optional add-ons.

You are allowed to bring any food, snacks, drinks or alcoholic beverages you want on board. We’ll have a cooler with ice to keep your beverages nice and cold throughout the trip! We ask all of our guests to be responsible guests and leave the boat clean.

Each boat can hold between 10 – 12 adults and children depending on guests’ weight and size. If your party is above this size, we will arrange for more boats to come with.

Trips include complimentary use of snorkel equipment, drinking water, life vests, a cooler with ice and a tour guide and experienced boat captain.

Not Included: Towels, food, drinks and gratuities.

Our boats can conveniently pull right up on the beach at most hotels and resorts.

Our main pick up locations are:

  • Sandy Bay Dock
  • West End (Cressi Dock)
  • West End Beach
  • West Bay Beach

 

We will contact you before your tour to set the exact pick-up location within the shoreline.

Only Full and Half Day Excursions are fully private, however we aim to keep group sizes small and experiences personalized for our guests.

Our morning tours are scheduled for 9:00 am or 11:00 am departures. Sunset charters are planned to finish just after the sun goes down, allowing you to witness a gorgeous view of Roatan.

Our boats do not have toilets on board, in case one is needed, we can dock at a restaurant or nearby location that can facilitate one for you.

Regarding Cancellations & Rescheduling

Should your cruise ship not dock, or your excursions was cancelled due to weather, we will issue a full refund.

In case the excursion was cut short due to poor weather, you will be refunded the difference and pay only for the time you spent on board. 

Yes, we work with our guests to find a date and time that works for their schedule. Should you need to reschedule a trip please make sure you reach out to us with more than 24 hours notice to avoid Cancellation penalties.

Cancellations are subject to the following Cancellation Fees:

  • Cancellations more than 24 hours before departure: 90% refunded, less 10% admin fee of the total Booking price.
  • Cancellations within 24 hours or less before departure: No refund is issued.

If a person within a large group can’t make it, the  same rules apply:

  • Cancellations more than 24 hours before departure: 90% refunded of individual cost, less 10% admin fee of their individual Booking price.
  • Cancellations within 24 hours or less before departure: No refund is issued for the party’s individual entry cost.